At Hardy Pope, we strive to provide our customers with a smooth and efficient shopping experience. This Delivery and Return Policy outlines the shipping process, delivery expectations, and return procedures for purchases made on hardypope.xyz. By placing an order on our website, you agree to the terms stated below.
- Delivery Policy
1.1 Shipping Destinations
We offer shipping to both domestic and international locations. Our goal is to ensure that you receive your order as quickly and safely as possible. However, please note that delivery times may vary depending on your location and external factors beyond our control.
1.2 Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays).
If an order is placed after business hours, it will be processed on the next business day.
In cases of high demand or unforeseen circumstances, processing time may be extended. Customers will be notified of any significant delays.
1.3 Estimated Delivery Time
Domestic Orders: Standard delivery takes approximately 5-10 business days after processing.
International Orders: Delivery times vary by country but generally take 10-20 business days after processing.
Expedited shipping options may be available at checkout for an additional fee.
1.4 Shipping Costs
Shipping costs depend on the shipping method selected at checkout and the destination of the order.
Free shipping promotions may apply under specific conditions, which will be clearly mentioned on our website.
1.5 Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. If you do not receive tracking details within the expected timeframe, please contact us at desk@hardypope.xyz.
1.6 Customs and Duties (For International Orders)
International orders may be subject to customs fees, import duties, and local taxes, which are the responsibility of the customer.
Hardy Pope is not liable for any additional fees incurred upon arrival at the destination country.
1.7 Delayed or Lost Shipments
If your package is delayed beyond the estimated delivery time, please allow a few extra days before reaching out, as delays may occur due to customs processing, weather conditions, or carrier issues.
If your package is confirmed as lost, please contact desk@hardypope.xyz, and we will work with the carrier to resolve the issue.
- Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your Women’s Down Jacket, you may be eligible for a return or exchange under the conditions outlined below.
2.1 Return Eligibility
Items must be unused, unworn, and in their original condition with tags attached.
Returns must be requested within 30 days of the delivery date.
Items that are damaged due to customer handling, washed, or altered in any way are not eligible for return.
2.2 Return Process
To initiate a return, follow these steps:
Contact us at desk@hardypope.xyz with your order number and reason for return.
Our customer service team will provide you with return instructions, including the return address.
Pack the item securely and include the original order details inside the package.
Ship the package using a trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Once we receive and inspect the return, we will process your refund or exchange within 5-7 business days.
2.3 Refunds
Refunds will be issued to the original payment method.
Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
2.4 Exchanges
If you wish to exchange an item for a different size or color, please indicate this in your return request email.
Exchanges are subject to product availability. If the desired item is not available, you will be offered a refund instead.
2.5 Non-Returnable Items
The following items are not eligible for return or exchange:
Items marked as “Final Sale”
Gift cards
Custom or personalized orders
- Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at desk@hardypope.xyz within 7 days of receiving your order. Include your order number and clear photos of the issue. We will arrange for a replacement or refund at no additional cost to you. - Cancellations and Order Modifications
Orders can only be canceled or modified within 12 hours of placing the order. After this period, the order will be processed and cannot be changed.
If you need to cancel an order, contact us at desk@hardypope.xyz as soon as possible. - Contact Information
If you have any questions or need further assistance regarding our Delivery and Return Policy, please reach out to us:
š§ Email: desk@hardypope.xyz
š Website: hardypope.xyz
Thank you for shopping at Hardy Pope! We appreciate your trust and strive to provide the best shopping experience.